Shipping Policy

Effective Date: November 11, 2026

At SilkTidyCo, we understand that delivery is an important part of the furniture-shopping experience. A well-packed ottoman, a carefully protected sofa table or an end table with a delicate finish should arrive in a condition that allows you to enjoy your purchase.

This Shipping Policy explains our stated shipping charges, order handling, delivery arrangements and the steps to take if a shipment is delayed, damaged or missing.

This policy applies to orders placed through www.silktidyco.com, operated by CAJABRA, LLC.

1. Shipping Charges

Our stated shipping arrangement is:

• Orders of US$10 or more: Free shipping.

• Orders below US$10: A shipping fee of US$5.99 applies.

The applicable shipping charge should be displayed in the shopping cart or checkout before payment is completed.

The intended threshold calculation is the merchandise subtotal after discounts and before shipping and taxes. The checkout should be configured to apply this calculation consistently.

If a particular product or delivery destination requires a separate freight charge, that charge should be clearly disclosed before the customer completes the purchase.

Because our store offers furniture, including ottomans and tables in different dimensions and configurations, the business should verify that the stated shipping arrangement is compatible with its actual carrier and fulfilment costs.

2. Order Confirmation

After placing an order, you may receive an automated confirmation at the email address provided during checkout.

Please review the confirmation and check that the following details are correct:

• Product name and model.

• Selected colour, finish or configuration.

• Quantity.

• Delivery recipient's name.

• Delivery address.

• Contact details.

• Order total.

• Applicable shipping charge.

If you notice an error, contact us as soon as possible at [email protected].

We will make reasonable efforts to assist with changes before the order enters fulfilment or dispatch. However, once a product has been prepared, allocated to a carrier or shipped, changes may no longer be possible.

3. Order Processing and Preparation

After an order is received, it may go through payment verification, stock allocation, packaging and dispatch coordination.

The preparation process may depend on:

• Product availability.

• Product dimensions and weight.

• Packaging requirements.

• Supplier or warehouse arrangements.

• Order volume.

• Carrier availability.

• Public holidays and weekends.

• Other operational circumstances.

We do not promise a fixed processing period unless a specific timeframe is displayed at checkout or confirmed to you in writing.

We aim to provide accurate order information and to avoid making shipment promises that cannot reasonably be met.

4. Furniture Packaging and Handling

Furniture may require more protective packaging than ordinary small parcels.

Depending on the product, packaging may include protective wrapping, corner protection, internal cushioning, separate hardware bags or multiple cartons.

An ottoman may require protection for upholstery and its frame. A sofa table or end table may require additional protection for legs, tabletop surfaces, edges and decorative finishes.

Customers should retain packaging until the item has been inspected and any potential damage has been reported.

5. Delivery Arrangements

Delivery methods may vary according to the product, destination and available carrier services.

Some orders may be delivered through a parcel carrier, while larger or heavier items may require a suitable freight or furniture-delivery service.

Depending on the delivery provider, the service may involve:

• Standard doorstep delivery.

• A delivery appointment.

• A freight booking reference.

• A delivery notification.

• A signature or recipient confirmation.

• Specific access or unloading arrangements.

Any special delivery service or additional charge should be disclosed before the order is completed or communicated as soon as reasonably practicable if circumstances change.

6. Delivery Address and Property Access

Customers are responsible for providing accurate and complete delivery information.

Please check that your address includes the street number, street name, apartment or unit number where applicable, city, state, ZIP code and country.

For larger furniture, consider whether the item can pass through:

• The main entrance.

• Hallways and corridors.

• Staircases.

• Elevators.

• Interior doorways.

• Other restricted access points.

Please measure the relevant spaces before ordering if access may be difficult.

A standard delivery service may not include carrying furniture into a particular room, stair carrying, assembly or removal of existing furniture unless those services are expressly offered and confirmed.

7. Delivery Timeframes

Delivery timeframes may vary according to the destination, carrier, stock availability, freight routing and other circumstances.

If a delivery estimate is shown at checkout or communicated in an order update, it should be treated as an estimate unless expressly identified as a guaranteed delivery commitment.

Possible causes of delay include:

• Carrier network congestion.

• Weather conditions.

• Public holidays.

• Regional delivery arrangements.

• Incomplete address information.

• Restricted property access.

• Supplier or warehouse delays.

• Other circumstances beyond our reasonable control.

If we learn that an order cannot be shipped within the applicable promised period, we will provide the notice and options required by the FTC Mail, Internet, or Telephone Order Merchandise Rule where that Rule applies.

Where a delay requires customer consent, we will provide an appropriate opportunity to accept the revised shipment arrangement or cancel the unshipped order for a refund.

8. Tracking and Delivery Updates

Where tracking is available, the relevant information may be sent to the email address provided at checkout.

Some furniture freight services use booking references or delivery appointment updates rather than standard parcel tracking.

Tracking information may take time to become active after dispatch or carrier collection.

If you have not received an expected update, please email us with your order number so that we can review the available information.

9. Inspecting Your Delivery

When your order arrives, we recommend checking the outer packaging for visible damage before accepting the delivery, where the carrier's procedure allows.

After unpacking, inspect the furniture for:

• Scratches, dents or cracks.

• Damaged or chipped surfaces.

• Torn or stained upholstery.

• Bent or broken legs.

• Missing hardware or assembly components.

• Incorrect product colour or configuration.

• Other visible damage or discrepancies.

If you identify a concern, take photographs and contact us promptly.

Please retain relevant packaging and affected components until we have reviewed the issue and advised you on the next steps.

10. Damaged or Defective Deliveries

If an item arrives damaged or appears to have a defect, please email:

[email protected]

Include:

• Your order number.

• The product name.

• A description of the issue.

• Clear photographs of the affected area.

• Photographs of the packaging, where relevant.

• Any available delivery reference.

We will review the information and explain the available resolution.

Where a product is subject to a refund, replacement or other remedy required by applicable law, we will handle the matter in accordance with that law.

11. Lost or Missing Shipments

If your order has not arrived within the expected period, please contact us.

We may review the order confirmation, dispatch records, tracking information, carrier communications and delivery address.

If an order is confirmed as lost or not delivered, we will work with the relevant service provider and customer to resolve the matter.

A carrier status update will be considered alongside the available circumstances and will not automatically settle a delivery concern where the customer indicates that the item was not received.

12. Multiple Packages

Some products or orders may be delivered in more than one package.

Separate cartons may contain the main furniture item, legs, hardware, cushions or other components.

If you receive only part of an order, please check the available tracking information and contact us with your order number and details of the packages received.

We will review the available shipment information and assist with the next steps.

13. Failed Delivery Attempts

A delivery may be unsuccessful if the address is incomplete, access is restricted, the recipient is unavailable or the carrier cannot safely complete the delivery.

The carrier may arrange another attempt, hold the shipment or return it to the fulfilment location, depending on its procedures.

Please follow the instructions provided in any delivery notification.

If an item is returned to us, we will review the circumstances and contact you about available arrangements. Any additional redelivery charge will be considered in light of the disclosed delivery terms and applicable law.

14. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as early as possible.

We will check whether the order has been processed, packed, allocated to a carrier or dispatched.

We may be able to assist with a change before dispatch, but it may be difficult to make changes after the shipment has entered the carrier network.

This section does not limit any cancellation or refund rights that apply under federal or state law.

15. International Deliveries

If international shipping is offered, customs procedures, import duties, taxes or other charges may apply depending on the destination.

Customers should review applicable import requirements before ordering.

Any additional charges not included in the checkout total should be considered before completing the purchase.

16. Contact Us

For questions about order processing, shipping charges, tracking, delivery arrangements, damaged goods or missing shipments, please contact:

CAJABRA, LLC
Contact Person: Ryin Adams
Email: [email protected]
Address: 10175 Sunset Bend Dr, Boca Raton, FL 33428, USA
Website: https://www.silktidyco.com

Please include your order number so that we can identify your purchase and assist more efficiently.

Thank you for choosing SilkTidyCo. We appreciate the opportunity to help your furniture reach you safely.