Return and Refund Policy

Effective Date: November 11, 2026

At SilkTidyCo, we believe that the right furniture details can make a room feel more balanced, comfortable and inviting. An upholstered ottoman can provide a welcoming place to rest your feet, a sofa table can bring practical function to the space behind a couch, and an end table can keep everyday essentials within easy reach.

We want you to feel confident when selecting furniture from our online store. We also understand that an online purchase may not always turn out exactly as expected. This Return and Refund Policy explains how to contact us about a return, report a damaged item, request a refund or resolve a concern with your order.

This policy applies to purchases made through www.silktidyco.com, operated by CAJABRA, LLC.

1. Our Commitment to Customers

We aim to provide product information that helps customers make informed purchasing decisions, including relevant details about dimensions, materials, colours, finishes, configurations and product features.

If something goes wrong with your order, we encourage you to contact us. We will review the circumstances, consider the information available and explain the options that may apply.

This policy describes our voluntary return arrangements and does not limit any rights or remedies that may be available under applicable federal or Florida law.

2. Change-of-Mind Returns

In addition to any rights provided by law, SilkTidyCo proposes to offer a voluntary 30-day change-of-mind return period, beginning on the date the product is delivered.

This arrangement is intended for customers who receive the correct product in acceptable condition but later decide that it is not the right fit for their home, room layout or personal preferences.

For example, you may find that an ottoman is larger than you expected, that a sofa table does not suit the available wall space, or that an end table does not complement your existing furniture.

To qualify for a voluntary change-of-mind return, the item should generally:

• Be unused and in its original condition.

• Be free from scratches, dents, stains, tears, odours or other signs of use.

• Include all supplied parts, hardware, accessories and assembly components.

• Include manuals and product documentation, where supplied.

• Be returned in its original packaging where reasonably available.

• Be accompanied by proof of purchase or an order number.

• Be reported to us within the proposed 30-day period.

Furniture that has been assembled, modified, used or exposed to avoidable damage may not qualify for a voluntary change-of-mind return. We will consider the item's condition and the circumstances of the request.

This voluntary return period is a proposed store policy and should be published only if the business can consistently honour it.

3. Check Measurements Before Ordering

Furniture can look different in a room than it does in a product photograph. We encourage customers to review the listed measurements carefully before completing a purchase.

For ottomans, consider the overall length, width, height, seating or footrest position, and available clearance around the item.

For sofa tables, consider the length of the table, the distance behind the sofa, the available walking space and whether the table's height is suitable for the intended location.

For end tables, consider the tabletop dimensions, height relative to nearby seating, base footprint and clearance around the furniture.

Customers should also measure doorways, hallways, staircases, lifts and other access points before ordering larger items.

A product that is accurately described and delivered in acceptable condition may not qualify for a statutory refund simply because it does not fit the intended space or no longer matches a customer's preferences. Such requests may be considered under our voluntary change-of-mind policy.

4. Damaged, Defective or Incorrect Products

We take product concerns seriously. If your furniture arrives damaged, has a manufacturing defect or differs materially from the product you ordered, please contact us promptly.

Examples may include:

• An ottoman with torn upholstery or a damaged frame.

• A table with a cracked, chipped or significantly scratched surface.

• Missing legs, connectors, screws or other essential hardware.

• A product supplied in the wrong colour, size or configuration.

• A sofa table with a structural problem affecting ordinary use.

• A product that materially differs from its listing description.

Please provide your order number, a description of the issue and clear photographs where possible. Photographs of the packaging may also be helpful if the damage appears to have occurred during transit.

We will review the information and determine an appropriate resolution based on the product, the nature of the issue and applicable law.

5. Missing Parts and Assembly Problems

Some furniture products require assembly and may include multiple components or hardware packages.

If your order arrives with missing screws, connectors, legs, panels, fittings or other supplied parts, please contact us before purchasing replacement components or making modifications.

Where possible, identify the missing part using the product instructions or a photograph.

If an assembly problem appears to result from a defective or incorrectly supplied component, we will review the matter and discuss an appropriate solution.

Please do not force fittings, drill additional holes or make structural changes while a product issue is being reviewed.

6. How to Request a Return

To begin a return or refund request, email:

[email protected]

Please use the subject line:

Return or Refund Request – Order #[Order Number]

Include the following information:

1. Your full name.

2. Your order number.

3. The product name and selected option.

4. The date the item was delivered, if known.

5. The reason for the request.

6. A description of any damage or defect.

7. Clear photographs, where relevant.

8. Your preferred contact details.

Our team will review your request and provide instructions if the return can proceed.

Please do not send furniture to the return address or independently arrange freight before receiving confirmation from us. Larger items may require special handling or a coordinated collection.

7. Return Address

Unless we provide different written instructions, the designated return address is:

CAJABRA, LLC
10175 Sunset Bend Dr
Boca Raton, FL 33428
United States

Because some furniture items are bulky, please contact us before dispatching a return. We will confirm whether the item should be shipped, collected or handled through another arrangement.

8. Return Shipping Costs

For voluntary change-of-mind returns, the customer is generally responsible for reasonable return transportation costs unless we agree otherwise in writing.

The customer should use suitable packaging and a carrier capable of handling the product safely. We recommend retaining the return tracking details and proof of dispatch.

If the product is damaged, defective, incorrect or otherwise subject to a remedy required by applicable law, the allocation of return or collection costs will be determined in accordance with that law and the circumstances of the purchase.

Nothing in this policy requires a customer to bear a cost that applicable law requires the business to cover.

9. Refund Review and Processing

Once a returned product has been received or the relevant issue has been reviewed, we will assess the request and communicate the outcome.

Where a refund is approved, it will generally be issued to the original payment method, where supported by the payment provider.

As a proposed service target, we aim to submit approved refunds within 5–10 business days after the refund has been authorised or the returned item has been assessed.

The time required for the funds to appear in your account may depend on your bank, card issuer or payment provider.

This proposed processing target does not override any shorter refund deadline required by applicable law or payment rules.

10. Exchanges

If you would prefer another colour, finish, size or product style, please contact us to discuss an exchange.

Exchanges are subject to product availability, the condition of the original item and practical shipping arrangements.

If the requested replacement is unavailable, we will explain the available alternatives.

An exchange request does not limit any refund or other remedy that may be required by law if the original product is defective or otherwise fails to meet applicable requirements.

11. Orders That Cannot Be Returned Under the Voluntary Policy

Subject to applicable law, a voluntary change-of-mind return may be declined if:

• The product has been used and shows avoidable wear.

• Upholstery has stains, tears, odours or other damage.

• The furniture has been altered or modified.

• Assembly or disassembly has caused damage.

• Parts, hardware or accessories are missing.

• The item is returned outside the proposed 30-day period.

• The product has been damaged after delivery through improper handling or storage.

These conditions apply to voluntary change-of-mind requests only. They do not remove any rights that may apply to defective, damaged, misdescribed or incorrectly supplied products.

12. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will check whether the order has entered processing, been allocated for fulfilment or already been dispatched.

If the order has not yet been dispatched, we may be able to stop fulfilment and arrange a cancellation. Once an order has been shipped, the request may need to be handled through the return process.

Any cancellation or refund required by applicable law will be handled in accordance with that law.

13. Contact Us

For return, refund, exchange or product-related questions, please contact:

CAJABRA, LLC
Contact Person: Ryin Adams
Email: [email protected]
Business and Return Address: 10175 Sunset Bend Dr, Boca Raton, FL 33428, USA
Website: https://www.silktidyco.com

We appreciate the opportunity to review your concern and work towards a practical and fair resolution.