Privacy policy

 

Privacy Policy

Effective Date: November 11, 2026

At SilkTidyCo, we understand that shopping online involves sharing information that customers expect us to handle responsibly. When you browse our furniture collections, place an order, subscribe to store updates or contact our team, certain information may be collected to help us operate the website and provide customer service.

This Privacy Policy describes how CAJABRA, LLC, operating www.silktidyco.com, collects, uses, stores and discloses information in connection with the website and its services.

We aim to handle information in a careful, transparent and commercially reasonable manner, while taking account of applicable privacy and data-security requirements.

1. Business Information

This website is operated by:

CAJABRA, LLC
10175 Sunset Bend Dr
Boca Raton, FL 33428
United States

Contact Person: Ryin Adams
Email: [email protected]
Website: https://www.silktidyco.com

In this policy, “SilkTidyCo”, “we”, “us” and “our” refer to the business operating this website.

2. Information We May Collect

The information we collect depends on how you use the website and which services you choose.

Personal and Contact Information

When you place an order, submit an enquiry or communicate with us, we may collect:

  • Full name.

  • Email address.

  • Telephone number, where provided.

  • Billing address.

  • Shipping address.

  • Delivery instructions.

  • Customer service correspondence.

  • Other information you voluntarily provide.

This information helps us identify your order, communicate with you and coordinate relevant services.

Order and Purchase Information

We may collect and retain information relating to your transactions, including:

  • Products purchased.

  • Product quantities and selected options.

  • Order numbers.

  • Purchase dates.

  • Order totals.

  • Shipping charges.

  • Delivery status.

  • Return and refund requests.

  • Customer service history.

For example, if you contact us about an ottoman with damaged upholstery or a sofa table with a missing component, we may use the order details and photographs you provide to review the issue.

Payment Information

Payments may be processed through third-party payment providers made available at checkout.

Depending on the payment method, those providers may process payment card details, billing information, transaction references and verification information.

Where payment details are handled directly by a payment processor, we do not intend to store full payment card numbers or security codes ourselves.

The payment provider's own privacy policy and security practices may also apply.

Technical and Device Information

When you visit our website, certain technical information may be collected automatically, such as:

  • Internet Protocol (IP) address.

  • Browser type and version.

  • Device type.

  • Operating system.

  • Language settings.

  • Pages viewed.

  • Time and date of visits.

  • Referral information.

  • Website interaction data.

  • Cookie identifiers and similar technical information.

This information may help us maintain website performance, understand general visitor activity and troubleshoot technical issues.

3. How Information Is Collected

We may collect information through:

  • Checkout and order forms.

  • Customer account features, where available.

  • Email correspondence.

  • Contact forms.

  • Newsletter subscriptions.

  • Customer feedback.

  • Cookies and similar technologies.

  • Payment and fraud-prevention services.

  • Website hosting and analytics tools.

  • Delivery and fulfilment providers.

Some information is provided directly by you. Other information may be generated automatically when you interact with the website or processed by service providers involved in the transaction.

4. How We Use Information

We may use information for legitimate business and operational purposes, including the following.

Processing Orders

We use contact, payment and order information to receive and administer purchases, verify transactions, arrange fulfilment and communicate order-related information.

Coordinating Deliveries

Ottomans, sofa tables and end tables may require different packaging and delivery arrangements depending on their dimensions and construction.

We may provide relevant delivery information to freight carriers, fulfilment providers or other service partners so that an order can be transported to the correct address.

Customer Service

We may use your information to respond to questions about product details, order status, missing parts, damaged products, returns, refunds and other service matters.

Website Administration

Technical information may be used to maintain the website, improve navigation, understand product-page performance, detect errors and support security measures.

Business Records

We may retain relevant transaction information for bookkeeping, accounting, tax records, fraud prevention, dispute resolution and other legitimate business purposes.

Marketing Communications

Where permitted by law and where any required consent has been obtained, we may use your email address to send promotional messages, product announcements, new collection information and special offers.

You may opt out of promotional emails by using the unsubscribe link provided in the message or contacting us directly.

Essential communications about payments, orders, delivery arrangements, account security or customer service may still be sent where appropriate.

5. Cookies and Similar Technologies

Our website may use cookies, pixels and similar technologies to support its operation and improve the shopping experience.

These technologies may help us:

  • Keep items in your shopping cart.

  • Remember selected preferences.

  • Support checkout functionality.

  • Understand general website traffic.

  • Measure the performance of product pages.

  • Improve website navigation.

  • Support analytics and advertising activities, where enabled.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect shopping-cart or other website functions.

Where applicable law requires consent for particular tracking technologies, we will use an appropriate consent process.

6. When We May Share Information

We do not sell personal information as a routine part of operating our store.

We may disclose relevant information to third parties when reasonably necessary for business operations or where legally required.

These parties may include:

  • E-commerce platform providers.

  • Website hosting and technical support providers.

  • Payment processors.

  • Fraud-prevention services.

  • Freight carriers and delivery companies.

  • Warehousing and fulfilment providers.

  • Email and customer communication platforms.

  • Analytics providers.

  • Professional advisers.

  • Government authorities, regulators or law enforcement agencies where required or authorised by law.

For example, a delivery provider may need the recipient's name, delivery address and contact details to coordinate delivery of a furniture item.

We seek to limit the information shared to what is reasonably necessary for the relevant service or purpose.

7. Data Security

We take reasonable measures designed to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

Depending on the systems and services used, safeguards may include:

  • Restricted access to customer records.

  • Secure website connections.

  • Appropriate account permissions.

  • Use of established payment providers.

  • Review of service-provider access.

  • Reasonable procedures for handling customer information.

  • Measures intended to identify and address security incidents.

No website, electronic database or internet transmission can be guaranteed to be completely secure. We therefore cannot promise absolute security, but we aim to use safeguards appropriate to the information and risks involved.

8. Data Retention

We may retain personal information for as long as reasonably necessary to fulfil the purpose for which it was collected.

Retention may be necessary to:

  • Complete an order.

  • Coordinate delivery.

  • Respond to a customer enquiry.

  • Handle a return or refund.

  • Maintain transaction and accounting records.

  • Resolve a dispute.

  • Comply with applicable legal requirements.

  • Protect legitimate business interests.

When information is no longer reasonably needed and there is no legal reason to retain it, we will take reasonable steps to delete, de-identify or securely dispose of it.

9. Access and Correction Requests

You may contact us to ask about personal information associated with your customer account or order.

Where appropriate and required by applicable law, we will review requests to access, correct or delete personal information.

To help us locate the relevant records, please include:

  • Your name.

  • The email address used for the purchase.

  • Your order number, if applicable.

  • A description of the information you would like reviewed.

We may need to verify your identity before responding.

The availability and scope of privacy rights may depend on the law applicable to the particular information and request.

10. Marketing Preferences

You may unsubscribe from promotional emails using the link included in the communication or by contacting:

[email protected]

We will process opt-out requests in accordance with applicable requirements.

Unsubscribing from marketing communications does not necessarily prevent us from sending necessary transactional messages, such as order confirmations, delivery updates, security notices or responses to customer enquiries.

11. Children's Information

Our website is intended for individuals who can lawfully use online shopping services and enter into purchases.

We do not knowingly seek personal information directly from children in circumstances where parental or guardian involvement is required.

If you believe a child has submitted personal information to us inappropriately, please contact us so that we can review the circumstances.

12. Third-Party Websites

Our website may contain links to external websites or third-party services.

These websites may have their own privacy policies, terms and data-handling practices. We do not control the privacy practices of websites that we do not operate.

We recommend reviewing the privacy information of an external service before providing personal information through it.

13. Florida Data Security Requirements

Florida law includes data-security and breach-notification requirements for certain personal information and covered entities.

Where the Florida Information Protection Act, section 501.171 of the Florida Statutes, applies to our handling of personal information, we will follow the applicable requirements concerning reasonable protection and notification of qualifying security breaches.

The specific legal obligations depend on the information involved and the circumstances of the incident.

14. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, website features, technology or legal obligations change.

The revised version will be published on this page with an updated effective date.

We encourage customers to review this page periodically.

15. Contact for Privacy Matters

For questions, concerns or requests relating to personal information, please contact:

CAJABRA, LLC
Contact Person: Ryin Adams
Email: [email protected]
Address: 10175 Sunset Bend Dr, Boca Raton, FL 33428, USA
Website: https://www.silktidyco.com

Please avoid sending passwords, full payment card numbers or other highly sensitive credentials through ordinary email.