Contact information

 

Contact Information

Welcome to SilkTidyCo

A comfortable and thoughtfully arranged room is often created through the details. An ottoman can add a soft, inviting accent, a sofa table can make use of the space behind a couch, and an end table can provide a convenient surface for everyday essentials.

At SilkTidyCo, we want customers to feel supported throughout the shopping experience. Whether you are exploring a product, checking an order, asking about delivery or requesting help with a return, we welcome your enquiry.

Business Details

Website: https://www.silktidyco.com

Company Name: CAJABRA, LLC

Contact Person: Ryin Adams

Business Address:
10175 Sunset Bend Dr
Boca Raton, FL 33428
United States

Return Address:
10175 Sunset Bend Dr
Boca Raton, FL 33428
United States

Customer Service Email:
[email protected]

Product Information

If you would like more information about our ottomans, sofa tables or end tables, please email us with the product name or a link to the relevant listing.

You may wish to ask about:

  • Product dimensions and available sizes.

  • Upholstery, surface finishes or materials.

  • Colour and configuration options.

  • Storage features.

  • Assembly requirements.

  • Included hardware and accessories.

  • Product care and maintenance.

  • Availability of a particular item.

We recommend reviewing the product measurements before purchasing, particularly when choosing furniture for a room with limited space.

Order Assistance

If you have already placed an order and need help, please include your order number and the email address used at checkout.

Our team can review enquiries relating to order confirmation, product selection, payment information and other purchase-related matters.

Shipping and Delivery

Furniture deliveries may involve different arrangements depending on the size, weight and packaging of the product.

Please contact us if you need assistance with:

  • Shipping charges.

  • Order processing.

  • Delivery updates.

  • Tracking information.

  • Delivery address corrections.

  • Multiple-package shipments.

  • Delivery access questions.

  • Damaged or missing items.

If the delivery location has restricted access, stairs, narrow hallways or other limitations, please provide relevant information before delivery wherever possible.

Returns and Refunds

If you would like to request a return, report a damaged product or ask about a refund, please provide:

  • Your full name.

  • Order number.

  • Product name.

  • Description of the issue.

  • Photographs, where relevant.

  • Preferred contact details.

Please contact us before arranging the return of a bulky furniture item. We will provide the appropriate return or collection instructions.

Any voluntary change-of-mind return conditions are separate from rights that may be available under applicable law.

Privacy and Website Enquiries

For questions about personal information, privacy requests or website-related concerns, please contact us by email.

For your protection, do not include passwords, full payment card numbers or payment security codes in ordinary email correspondence.

Recommended Email Subject Lines

To help us direct your message, we recommend using one of the following subject lines:

  • Product Question – [Product Name]

  • Order Status – Order #[Number]

  • Shipping Enquiry – Order #[Number]

  • Delivery Address Update – Order #[Number]

  • Damaged Item Report – Order #[Number]

  • Missing Parts – Order #[Number]

  • Return Request – Order #[Number]

  • Refund Enquiry – Order #[Number]

  • Privacy Enquiry

Customer Care

We aim to handle customer enquiries with courtesy, attention and practical care.

Some matters may require additional review, especially where an issue involves a freight carrier, multiple packages, product components or a return collection.

We appreciate your patience while we investigate and will make reasonable efforts to explain the next steps clearly.

Thank you for visiting SilkTidyCo. We value your interest in our products and appreciate the opportunity to assist.

CAJABRA, LLC
10175 Sunset Bend Dr, Boca Raton, FL 33428, USA
Contact Person: Ryin Adams
Email: [email protected]
Website: https://www.silktidyco.com